Terms of Service

This Agreement is between you and Wiseard Ltd., incorporated in Israel (“Nestory”), governing your access to and use of the Service.

By creating an account, clicking “I agree,” or otherwise using the Service, you agree to be bound by this Agreement. If you do not agree, do not use the Service.

If you are accepting on behalf of a household or organization, you represent that you have authority to bind that group and that all Household Members will comply with this Agreement.

This Agreement incorporates by reference: Privacy Policy, AI Terms, and Data Processing Agreement. In case of conflict between those documents and these Terms, these Terms govern.

Age requirement: You must be at least 13 years old to create a Nestory account. Users aged 13–17 must have the express consent of a parent or legal guardian before registering. By creating an account, you represent that you are 13 or older, and if you are between 13 and 17, that you have obtained the required parental consent.

Under-13 prohibition: Nestory does not knowingly accept registrations from persons under 13. If we learn that a person under 13 has created an account, we will terminate it immediately.

Account accuracy: You must provide accurate, complete information at registration and keep it up to date. The Group Administrator is responsible for all activity conducted under the household account, including activity by Household Members.

Account security: You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately at support@nestory.live if you suspect unauthorized access to your account.

One household per account: Each Nestory account is associated with one household. Creating multiple households solely to circumvent plan limits is a violation of this Agreement.

Nestory is a household management service. It reads messages and emails from communication channels you explicitly connect (messaging, Gmail, Outlook, Google Calendar) and uses AI to extract events, tasks, and reminders for everyone in your household.

Service modifications: We may update or modify the Service at any time, including adding, modifying, or removing features. We will give you reasonable notice of material changes that adversely affect your use of the Service.

Availability: We provide the Service on a commercially reasonable basis but do not guarantee 100% uptime. Scheduled maintenance, third-party API outages (including messaging providers, Google, and Anthropic platform changes), or Force Majeure Events (see Section 16) may affect availability without liability.

Beta and preview features:Features labeled “Beta,” “Preview,” or “Early Access” are experimental and provided without warranty. Beta features may produce inaccurate results, be withdrawn at any time, and are excluded from any service level commitments.

5.1 No affiliation with third-party messaging platforms

Nestory’s messaging integration operates through an open-source third-party gateway (Evolution API, based on the Baileys library). This integration is not affiliated with, authorized by, licensed by, endorsed by, or in any way officially connected to Meta Platforms, Inc. or its messaging services.

5.2 Your representations

By using the messaging integration, you represent and warrant that:

• You are the legal owner or authorized user of the messaging account you are connecting.
• You will only authorize Nestory to monitor conversations from groups and contacts you have a legitimate right to monitor.
• You will not use the messaging integration to intercept or monitor communications of other individuals without their knowledge or consent, in violation of applicable law, including the Israeli Wiretapping Law 5739-1979.
• You understand that other participants in messaging groups you connect have not consented to Nestory’s processing of their messages, and you accept full responsibility for compliance with applicable privacy laws governing such processing.

5.3 Indemnification for messaging-related claims

You agree to indemnify, defend, and hold harmless Wiseard Ltd. and its officers, employees, and contractors from any claim, liability, damage, or expense (including reasonable legal fees) brought by any third party arising from your use of the messaging integration, including claims arising from the processing of messages sent by other users in connected group chats.

AI processing is the core mechanism by which Nestory provides its service. When an email or chat message is received, excerpts are sent to Anthropic PBC (“Claude AI”) together with household context for automated event extraction. By using Nestory, you consent to this processing as described in our Privacy Policy Section 6.

AI Outputs are not guaranteed to be accurate. The AI may extract events that are incorrect or incomplete, and may miss events that are present. You are responsible for reviewing, confirming, and correcting AI-extracted events. Do not rely on Nestory as the sole source of truth for critical household commitments.

The Nestory AI chat assistant does not provide medical, legal, financial, tax, or other professional advice. AI Outputs are for informational and organizational purposes only.

Full terms governing AI features, including the Anthropic training prohibition, Output IP ownership, and prohibited reliance, are in our AI Terms.

You agree not to use the Service to:

• Monitor communications of individuals who have not consented to share their messages with you, in violation of applicable privacy or wiretapping law
• Surveil employees, students, tenants, or any persons without their knowledge and required legal basis
• Attempt to reverse-engineer, scrape, decompile, or extract source code from the Service or its AI pipeline
• Interfere with or disrupt the Service or its infrastructure
• Introduce malware, viruses, or malicious code into the Service or its connected systems
• Resell, sublicense, or commercialize the Service or any Output without our written consent
• Use the Service for commercial employee-monitoring purposes or as a third-party surveillance product
• Create multiple accounts or households to circumvent plan limits or usage restrictions
• Use the Service in any manner that violates applicable law, including privacy laws in your jurisdiction
• Use any AI Feature to generate content that infringes third-party intellectual property rights, is defamatory, or is otherwise unlawful

We reserve the right to suspend or terminate accounts that violate these rules, immediately and without refund in cases of serious violation.

You own your Customer Data. By connecting a channel, you grant Wiseard a limited, non-exclusive, worldwide, royalty-free licence to access, read, process, and store Customer Data solely to provide the Service to your household for the duration of your subscription.

This licence does not permit us to use your Customer Data to develop, train, or improve AI models (whether our own or any third party’s), to sell your data, or to share it with any party not listed in our Privacy Policy.

AI Output ownership:AI Outputs generated from your Customer Data belong to you, subject to Anthropic’s Consumer Terms. We make no intellectual property claim to AI Outputs.

Data portability: You can export a copy of all your data and delete your account at any time from Settings → Account. We will purge your data within 30 days of account deletion (billing records excepted as required by law).

Each party agrees to keep the other’s Confidential Information confidential and to use it only as permitted under this Agreement. “Confidential Information” means non-public information disclosed by one party to the other that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information.

Your Customer Data is your Confidential Information. We treat Customer Data as confidential and do not disclose it to third parties except as expressly permitted under this Agreement and our Privacy Policy.

Confidentiality obligations do not apply to information that: (i) is or becomes publicly known through no fault of the receiving party; (ii) was rightfully known before disclosure; (iii) is independently developed without use of Confidential Information; or (iv) is required to be disclosed by law, regulation, or court order (with prompt prior notice where permitted).

Nestory offers a free trial period and paid plans billed monthly or annually. Current prices are shown on the Pricing page. Prices may change with at least 30 days’ advance notice to your registered email address. Price changes take effect at the start of your next billing cycle.

Cancellation: You can cancel at any time from Settings → Account. Your access continues until the end of the current billing period. Cancellation does not entitle you to a pro-rated refund for unused time, except where required by applicable mandatory consumer protection law.

Refunds: We offer refunds within 14 days of initial purchase for first-time subscribers who have not used the AI processing features. Contact support@nestory.live with subject line “Refund Request.”

Suspension for non-payment: If your payment fails, we will notify you and allow a 7-day grace period before downgrading your account to a limited plan. We will not delete your data during the grace period.

Taxes: All prices are exclusive of VAT, GST, or other applicable taxes, which will be added where required by law.

All Nestory software, design, logos, trademarks, and branding are owned by or licensed to Wiseard Ltd. Nothing in this Agreement transfers any intellectual property rights to you. You receive a limited, personal, non-exclusive, non-sublicensable, non-transferable licence to use the Service solely for your personal household management purposes during your subscription term.

We do not claim ownership of Customer Data or AI Outputs generated from Customer Data. Those belong to you subject to Section 8.

Feedback:If you provide us with feedback, suggestions, or ideas about the Service (“Feedback”), you grant us a worldwide, perpetual, irrevocable, royalty-free licence to use, modify, and incorporate that Feedback into the Service without obligation to you.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, OR ACCURACY.

WE DO NOT WARRANT THAT: (i) THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE; (ii) AI-EXTRACTED EVENT INFORMATION WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PURPOSE; OR (iii) ANY DEFECT OR ERROR WILL BE CORRECTED.

APPLICABLE CONSUMER PROTECTION LAWS IN ISRAEL (CONSUMER PROTECTION LAW 5741-1981), THE EU, OR OTHER JURISDICTIONS MAY PROVIDE RIGHTS THAT CANNOT BE EXCLUDED OR LIMITED. NOTHING IN THIS SECTION LIMITS THOSE STATUTORY RIGHTS.

13.1 General Liability Cap (Tier 1)

For claims not covered by Sections 13.2 or 13.3, Wiseard’s total cumulative liability for all claims arising from or related to this Agreement or the Service during any twelve-month period is limited to the greater of: (a) the total fees you paid to Wiseard in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) $100 USD.

13.2 Data Breach Liability Cap (Tier 2)

For claims arising directly from a Security Incident attributable to Wiseard’s failure to maintain reasonable security (as required by applicable law), Wiseard’s total cumulative liability is limited to two times (2×) the fees you paid in the twelve (12) months immediately preceding the Security Incident.

13.3 Uncapped Liability (Tier 3)

Nothing in this Agreement limits or excludes Wiseard’s liability for:

• Death or personal injury caused by Wiseard’s negligence
• Fraud or willful misconduct by Wiseard
• Infringement of a third party’s intellectual property rights by Wiseard’s own software or services
• Any liability that cannot be limited or excluded under applicable mandatory law

13.4 Exclusion of Consequential Damages

EXCEPT FOR CLAIMS FALLING WITHIN SECTION 13.3, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, COST OF SUBSTITUTE SERVICES, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.5 Third-Party Platform Limitation

NOTWITHSTANDING ANY OTHER PROVISION, WISEARD BEARS ZERO LIABILITY FOR ANY RESTRICTION OR SUSPENSION OF YOUR ACCOUNTS ON THIRD-PARTY MESSAGING PLATFORMS ARISING FROM YOUR USE OF THE MESSAGING INTEGRATION (SECTION 5).

Your indemnification of Wiseard:You agree to indemnify, defend, and hold harmless Wiseard Ltd. and its officers, employees, contractors, and agents (“Wiseard Parties”) from any third-party claim, liability, damage, loss, cost, or expense (including reasonable attorneys’ fees) arising from:

• Your use of the Service in violation of this Agreement
• Your violation of any applicable law, regulation, or third-party right
• Any claim by any third party arising from your use of the messaging integration, including claims based on the processing of messages sent by other users in connected group chats
• Your negligent or willful misconduct in operating your Nestory household

Wiseard’s indemnification of you:Wiseard agrees to defend you against any third-party claim that the Service itself (excluding Customer Data and AI Outputs) infringes a valid copyright or trademark. Wiseard’s obligation is conditioned on you: (i) promptly notifying Wiseard of the claim; (ii) giving Wiseard sole control of the defense; and (iii) providing reasonable cooperation.

Indemnification procedure:The indemnified party will: (i) give the indemnifying party prompt written notice; (ii) grant the indemnifying party control of the defense and settlement; and (iii) provide reasonable cooperation at the indemnifying party’s expense. The indemnifying party will not settle any claim in a manner that imposes liability or obligations on the other party without prior written consent.

15.1 Informal Resolution (Required First Step)

Before initiating any formal proceeding, the claiming party must provide written notice to the other party describing the claim in reasonable detail, the relief sought, and contact information (“Dispute Notice”). Send Dispute Notices to: support@nestory.live (subject: “Dispute Notice”). The parties will attempt in good faith to resolve the dispute for sixty (60) days from receipt.

15.2 Binding Arbitration

EXCEPT FOR CLAIMS THAT QUALIFY FOR SMALL CLAIMS COURT AND THE INJUNCTIVE RELIEF EXCEPTION IN SECTION 15.7, ALL DISPUTES ARISING FROM OR RELATING TO THIS AGREEMENT OR THE SERVICE THAT CANNOT BE RESOLVED INFORMALLY WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION UNDER THE AMERICAN ARBITRATION ASSOCIATION (AAA) CONSUMER ARBITRATION RULES, AVAILABLE AT adr.org.

The arbitration will be conducted:

• By a single neutral arbitrator selected under AAA rules
• In English; remote via video conference unless you elect in-person
• Under AAA Consumer Arbitration Rules (current version at time of dispute)
• With Nestory covering AAA filing and arbitrator fees for claims under $10,000 USD

The arbitrator’s decision is final and binding. Judgment may be entered in any court of competent jurisdiction.

15.3 Class Action Waiver

YOU AND NESTORY EACH WAIVE ALL RIGHTS TO BRING OR PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING. EACH PARTY MAY BRING CLAIMS ONLY ON AN INDIVIDUAL BASIS.

15.4 Opt-Out Right (30 Days)

You may opt out of the binding arbitration obligation in Section 15.2 by emailing support@nestory.live with subject line “Arbitration Opt-Out” and your full name and registered email address, within thirty (30) days of first creating your Nestory account. If you opt out, disputes will be resolved in the courts specified in Section 19.

15.5 Small Claims Court Exception

Either party may bring an individual claim in small claims court of competent jurisdiction, provided the claim qualifies for and remains within that court’s subject-matter jurisdiction.

15.6 Arbitration Fees

The AAA Consumer Arbitration Rules govern fee allocation. For claims under $10,000 USD, Nestory will pay all AAA filing fees and arbitrator compensation. If the arbitrator finds a claim frivolous, the claimant may be ordered to pay Nestory’s fees. Contact us before filing if you cannot afford the AAA filing fee.

15.7 Emergency and Injunctive Relief

Nothing in this Section prevents either party from seeking emergency or preliminary injunctive relief in a court of competent jurisdiction to prevent imminent harm, pending completion of arbitration.

15.8 Israeli and EU Consumers

The arbitration obligation in Section 15.2 does not apply to Israeli consumers under the Israeli Consumer Protection Law 5741-1981, or to EU consumers under applicable mandatory EU consumer protection law. Such consumers retain the right to bring claims before competent courts in their jurisdiction.

Neither party will be liable for any delay or failure to perform its obligations under this Agreement to the extent such delay or failure is caused by circumstances beyond that party’s reasonable control and without that party’s fault or negligence, including:

• Acts of God, natural disasters, flood, earthquake, or pandemic
• War, terrorism, civil disturbance, or government action
• Strikes or labor disputes (other than those involving Wiseard employees)
• Internet outages or infrastructure failures beyond a party’s reasonable control
• Third-party platform failures or API changes by messaging providers, Google, Microsoft, Apple, or Anthropic that prevent the Service from functioning as designed (“Third-Party API Events”)

The affected party will: (i) give prompt notice of the Force Majeure Event; (ii) use commercially reasonable efforts to mitigate its effects; and (iii) resume performance as soon as reasonably practicable. If a Force Majeure Event continues for more than 60 days, either party may terminate the Agreement without liability (with pro-rated refund for any prepaid subscription fees).

Your assignment rights:You may not assign or transfer this Agreement, or any of your rights or obligations under it, without Wiseard’s prior written consent. Any purported assignment without consent is void.

Wiseard’s assignment rights: Wiseard may assign or transfer this Agreement and all rights and obligations under it, without your consent, in connection with a merger, acquisition, change of control, or sale of all or substantially all of Wiseard’s assets(“Corporate Transaction”), provided that the acquiring entity expressly assumes all of Wiseard’s obligations under this Agreement. We will notify you of any such assignment within 30 days.

In the event of a Corporate Transaction, this Agreement will continue in full force, and Customer Data will be subject to the privacy commitments in our Privacy Policy. If the acquiring entity materially changes those commitments, you will have 60 days from notice to terminate your account and receive a pro-rated refund.

The following Sections survive expiration or termination of this Agreement: Section 1 (Definitions), Section 8 (Customer Data and License Grant — data portability obligations), Section 9 (Confidentiality), Section 11 (Intellectual Property), Section 12 (Disclaimer of Warranties), Section 13 (Limitation of Liability), Section 14 (Indemnification), Section 15 (Dispute Resolution and Arbitration), Section 19 (Governing Law), Section 20 (General Provisions), and any accrued payment obligations.

This Agreement is governed by and construed under the laws of the State of Delaware, USA, and applicable US federal law, without regard to conflict-of-law principles. For disputes not subject to arbitration under Section 15, the exclusive jurisdiction is the state and federal courts located in Delaware, USA, and both parties consent to personal jurisdiction there.

Israeli residents: See Section 22 (Israeli Residents Addendum). Israeli mandatory consumer protection laws are not displaced by this choice-of-law clause.

EU/EEA residents: Mandatory consumer protection rights under EU law (including, where applicable, EU consumer ADR directives) are preserved regardless of this choice-of-law clause.

Entire Agreement: This Agreement (including incorporated documents) is the complete agreement between the parties regarding its subject matter and supersedes all prior negotiations, representations, or agreements.

Severability: If any provision of this Agreement is found unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

Waiver:A party’s failure to exercise or enforce any right under this Agreement does not constitute a waiver of that right. Any waiver must be in writing to be effective.

Notices: Notices from you to Wiseard must be sent to support@nestory.live. Notices from Wiseard to you will be sent to your registered email address or delivered via in-app notification.

Relationship: The parties are independent contractors. Nothing in this Agreement creates an employment, partnership, joint venture, or agency relationship.

Export compliance:You represent that you are not located in a country subject to a US Government embargo or designated as a “terrorist-supporting” country, and that you are not on any US Government prohibited or restricted parties list.

We may update these Terms from time to time. When we make material changes, we will notify you via email and an in-app notice at least 14 days before the change takes effect.

Continued use of Nestory after the effective date of a material change constitutes acceptance of the updated Terms. If you do not agree with the updated Terms, you may cancel your account before the change takes effect and receive a pro-rated refund for any prepaid period.

Non-material changes (e.g., clarifications, formatting, or new Sub-processor notices) will be reflected by updating the “last updated” date only.

Questions about these Terms? support@nestory.live. We’re a small team and we read every email.

For Dispute Notices (Section 15.1), legal notices (Section 20), or arbitration opt-out (Section 15.4), always use the subject line specified in the relevant section.

23.1 Governing Law (Israeli Residents)

For Israeli residents, in addition to Delaware law (Section 19), the following Israeli statutes apply as mandatory law: Protection of Privacy Law 5741-1981 (and Amendment 13), Consumer Protection Law 5741-1981 and Consumer Protection Regulations, and any other mandatory Israeli law protecting consumers.

23.2 Jurisdiction (Israeli Residents)

Israeli residents may bring claims before the competent courts of Tel Aviv-Yafo, Israel, regardless of Section 19. The arbitration clause in Section 15.2 does not override Israeli consumer rights to litigate in Israeli courts.

23.3 14-Day Cancellation Right (Consumer Protection Law)

Israeli consumers have the right to cancel their subscription within 14 business days of initial purchase under the Israeli Consumer Protection Law 5741-1981 and the Consumer Protection Regulations (Cancellation of Transaction) 5771-2010, subject to applicable exceptions. To exercise this right, email support@nestory.live.

23.4 Privacy Rights (Israeli PPL)

Israeli residents have rights under the Protection of Privacy Law 5741-1981 (as amended), including: the right to access personal data held about them in Wiseard’s database; the right to demand correction of inaccurate data; and the right to object to processing for certain purposes. To exercise these rights, contact: support@nestory.live (subject: “Privacy Rights Request — Israel”).

23.5 Complaint to the Privacy Protection Authority

Israeli residents may lodge a complaint with the Privacy Protection Authority (PPA) at gov.il/ppa.

23.6 Language

These Terms are provided in English. In case of conflict between the English version and any translation, the English version prevails. Hebrew-language support is available at support@nestory.live.